For brewery staff, the taproom is a place of community, craft, and celebration. But behind the flight boards and growler fills lies a serious responsibility. Liquor liability claims—often stemming from “Dram Shop” laws that hold establishments liable for the actions of intoxicated patrons—can be financially devastating.
Preventing these claims starts behind the bar. Here are five essential tips for brewery staff to mitigate risk while keeping the good times flowing safely.
Master the art of observation. Your eyes are your best defense. Do not rely solely on drink counts; tolerance levels vary wildly. Train yourself to spot the subtle, early signs of intoxication—not just the obvious slurring or stumbling. Look for volume changes in speech, glassy eyes, or overly aggressive friendliness. If you see it, slow the service immediately.
Card everyone, every time. Consistency is key to defense. Even if your brewery has a “relaxed” vibe, your ID policy must be rigid. Serving a minor is the fastest way to lose a liquor license and face a massive lawsuit. If a patron looks under 30 (or whatever your house policy dictates), check the ID. No ID, no pour.
Document “cut-offs” and incidents. If you have to refuse service or break up an altercation, write it down. Maintain a bound “Incident Log” behind the bar. Record the date, time, description of the patron, and the reason for the refusal. In a liability lawsuit three years from now, that logbook could be the only evidence proving you acted responsibly.
Push the food and water. Alcohol hits harder on an empty stomach. If your taproom doesn’t have a kitchen, partner with food trucks or offer substantial snacks. aggressive water service is also a must—make water stations highly visible and free. It slows down consumption and keeps patrons hydrated.
Know your ride-share options. Never let an obviously intoxicated patron get behind the wheel. Have a plan in place. whether it’s a partnership with a local taxi service or simply knowing how to help a guest use Uber or Lyft. If they refuse and try to drive, call the police. It is better to have an upset customer than a fatal accident linked to your brewery.
For more than 30 years, Beall Financial and Insurance Services, Inc., has been helping corporations and individuals protect their most important assets. The agency’s client base covers a spectrum of niche businesses, such as craft breweries, that require specialized insurance packages and knowledge. With offices in California and Indiana, Beall Financial and Insurance Services serves clients nationwide.
